Privacy

What we collect, why, who sees it, and how to have it deleted. Last updated 3 November 2026.

Who we are

OurChef is operated by Lohia Impex (GSTIN 27AALPL3856C1ZN), Navi Mumbai, Maharashtra, India. We decide how your information is used and are responsible for it under India's Digital Personal Data Protection Act, 2023.

Before launch: the sign-up form

When you tell us you're interested, we keep:

• your name and mobile number, and your email if you give one;
• your area, whether you're looking for a cook or are a cook, and what you're interested in;
• when you agreed to be contacted.

We use this only to tell you when OurChef opens in your area, and, if you're a cook, to talk to you about joining. We don't sell it, share it for advertising, or add you to anyone else's list.

To stop spam, Cloudflare Turnstile checks that a person filled the form. We don't keep your IP address; only a scrambled form of it is used for one hour to limit repeated sign-ups. The site sets no advertising or tracking cookies.

Sign-ups are stored with Cloudflare, and the email that tells our team about a new sign-up is sent through Amazon Web Services. Their servers may be outside India; both keep the data secure and use it only to provide their service to us.

We keep a sign-up until 12 months after OurChef opens in your area, or until you ask us to delete it, whichever comes first.

The OurChef app

This policy covers the OurChef app for Android and iPhone (package in.ourchef.app) and this website.

What the app collects, and why

• Account: your mobile number (to log in with a one-time code), your name, and your email if you log in with Google. We get only your name, email and profile picture from Google, never your contacts or anything else.
• Addresses: the address of the home where a visit or delivery happens.
• Location: used while you use the app to show cooks and food near you. Cooks only: after a cook taps “On my way” for a visit, the app shares the cook's location with that family until the cook arrives, even if the app is in the background. It stops by itself on arrival, and it's never collected at any other time.
• Photos and camera: only the photos you choose to add, such as a profile picture, a dish, or a problem report. The app can't see your other photos.
• Bookings, orders and payments: what you booked or ordered, from whom, when, the amount and its status. Card or bank details are handled by the payment company, never stored by OurChef.
• Messages, ratings and reports you send in the app, including ‘I feel unsafe’ reports.
• Cooks: profile (name, photo, languages, dishes, rate, areas) and the ID shown when you meet our team. The ID is checked and kept securely; it's never shown to families.
• Device: a notification token so we can send booking updates, plus your phone's language. No advertising ID and no tracking across other apps.

Who sees it

• Families: name, number and address are shared only with the cook you book, while the visit is on.
• Cooks: your name, photo, rate and area are on your profile. Your number is shared only with families whose visit you accepted.
• In an ‘I feel unsafe’ report, your location is shared only with OurChef.
• We never sell your data or share it for advertising.
• Optional uses, like cuisine suggestions, offers and news, each have their own switch. Turning one off works at once.

Companies that help us run OurChef

They handle data only on our instructions and only to provide their service:

• Supabase: accounts and app data, stored in Mumbai, India.
• Cloudflare: website, photos and protection against attacks.
• Amazon Web Services: emails we send.
• Google: only if you choose to log in with Google.
• Truecaller: to confirm your number if you choose “Verify with Truecaller” on Android.
• WhatsApp (Meta) and SMS providers: to send your login code.
• Ola Maps: maps and turning addresses into map points.
• Expo, Apple and Google: delivering notifications to your phone.
• Cashfree or Razorpay: online payments for home food.

Some of these companies may process data outside India, under their own security commitments.

Deleting your account

Delete it in the app under Account → Delete account, or ask us as described on the support page. We delete it within 7 days.

After you delete an account, we keep only what the law or a possible claim needs:

What	Why	How long
Receipts and payments	Tax law, then deleted	8 years
Booking records	With the receipts; area only, no flat number	8 years
Complaints and safety reports	In case of a claim	3 years
Ratings you gave	Stay, shown as ‘A customer’	No name
Backups	Cleared on a rolling basis	90 days

Everything else, such as your profile, addresses, chats and photos, is deleted. These periods are our proposal and may change once checked by a lawyer.

Your rights

You can ask us to show you what we hold about you, correct it, or delete it, and you can withdraw your consent to be contacted at any time. Write to support@ourchef.in from any address, or WhatsApp +91 96077 32258, with the mobile number you signed up with. We act on it within 7 days.

Grievance officer

Devesh Lohia, devesh@ourchef.in. We acknowledge every complaint within 48 hours and resolve it within 30 days. If you're not satisfied, you can complain to the Data Protection Board of India.

Changes

If we change this policy in a way that matters, we'll update the date at the top and, for people who signed up, tell you before the change applies.