Terms

In plain words. Last updated 3 November 2026.

OurChef is in its pilot. This is a plain-words summary; the full terms will be published here once checked by a lawyer, and we'll tell people who signed up before they apply.

Who we are

OurChef is operated by Lohia Impex (GSTIN 27AALPL3856C1ZN), Navi Mumbai, Maharashtra, India. “We” means OurChef and Lohia Impex.

This website, before launch

The website tells you about OurChef and lets you sign up to hear when it opens near you. Signing up is free, doesn't book anything, and doesn't commit you to anything. Please give your own details and only a number you're allowed to use.

What OurChef does

OurChef will help you find and book home cooks near you, and order food that cooks make at home. Cooks are independent; every cook meets the OurChef team and shows an ID before taking bookings.

Paying for visits

Pay the cook directly after the visit, by cash or UPI to their own UPI ID. OurChef takes 0% commission during the pilot; all of it goes to the cook.

Paying for home food

Home food is paid in the app after the cook accepts, by UPI through our payment partner or straight to the cook. OurChef never holds your money.

Changing or cancelling

Cancelling a visit is free until 2 hours before it. Home food orders can be cancelled until the cook accepts them.

Refunds and credit

Refunds go back to how you paid. OurChef credit comes off your next booking and can't be paid out as cash.

If something goes wrong

Report it from the booking or order, or call OurChef. If the cook doesn't come, you pay nothing for that visit. Not happy with how a problem was handled? Write to the grievance officer, Devesh Lohia, at devesh@ourchef.in. We acknowledge within 48 hours and resolve within 30 days.

Respect and safety

Cooks and families treat each other with respect. Anyone can leave a home where they feel unsafe and call OurChef at once. In danger, call 112.

Law

These terms are governed by the laws of India.